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What Webhosting Packages are available?
Details of webhosting packages are available at our hosting page.
What are the Terms and Conditions of service?
Details of our standard Terms and Conditions of service can be seen at terms and conditions page.
How do I manage my account?
All Webhosting Packages comes with an Account Management system that enables you to manage your billing and account details, email accounts, alias accounts and view website statistic reports. Simply login to your account through the Bambrick Media website Client Login. Forgot your login details? Click here to retrieve password.
Does it cost extra to host a domain name with Bambrick Media?
If you own a domain ie. www.yourcompany.com.au you will require webhosting - refer to our webhosting plans. However, if you don't own a domain, you can register a domain through Bambrick Media
How do I map my domain to my new Bambrick Media webhosting account?
If you registered your domain through Bambrick Media we will organise for the DNS name servers to be changed for our webhosting. If you registered your domain with another Registrar, you can either provide us with the username and password and we can change the name servers, or you will need to access your account through the Registrar's website and manually change the name servers to Bambrick Media using the following DNS's.
Primary Server Hostname: ns1.giga-sj-001.net
Primary Server Netaddress: 216.218.210.201
Secondary Server Hostname: ns2.giga-sj-001.net
Secondary Server Netaddress: 216.218.210.202
Once the domain is transferred to Bambrick Media's DNS servers, go to the Map Domain Page under your Member Login to complete the setup of your domain. To check on the status of your transfer, use the tracking number and instructions that you received in the mail from the DNS Authority. If you did not receive this message or have lost the number, you can go to your DNS providers web site and type your domain name into the box. This will let you see your host record. Bambrick Media will NOT complete the server side setup of your domain until the host record shows that the DNS is set up.
Does Bambrick Media host anything other than the top level domains?
Yes. Any domain currently available on the internet can be hosted with Bambrick Media.
How do I host a non US based domain?
Some domain name service authorities will not allow the registration/application of the domain name before the server side setup of the domain is completed in this case you should map your domain before the delegation request.
How do I create an Email Account?
You will first need to create a mailbox (POP3 account) through the members area, under the "Mail Management" option. Once you have done that you should end up with settings similar to the ones below which you would use to configure your mail program.
Server Information
Incoming mail server (POP3): mail.bambrick.net.au
Outgoing mail server (SMTP): Your ISP's smtp server
Login Information
User Name: MailboxID (abcd001) or UserID [Master POP3 Account]
Password: The password you picked when you created your mailbox
Where do I log-in or find more information about WebMail?
You can log-in here. The FAQ is viewable here also.
What is POP email?
Setting up a POP email account creates an actual mailbox, where your mail is stored on the server. To read and download your mail you either use an email client such as Outlook Express(where email is downloaded to your PC) or you can use the WebMail facility through your web browser.
This differs from an email alias/forwarding mail account whereby the mail is stored on the server rather then forwarding to another location, which is what the email alias would do.
What is a Master POP account?
A POP mail address is automatically created for you when your hosting account is first created. The master POP is your_member_name@yourdomain.com. You can retrieve mail for this address by using the same login details for your hosting account - what you would use to access the members area.
How do I recover my Toolbox/Hosting password?
Forgot your Toolbox/Hosting login details? Click here to retrieve.
What is an email alias?
Email aliases simply forward email to an existing email account. So you could have me@mysite.com being forwarded to your_mailbox@yourISP.com for example.
Can I have an alias and POP account of the same name?
No, you cannot have an alias and POP mail of the same name, as the POP will take priority and the email will not be forwarded.
How do I create an Alias Email Account?
Simply goto the Create an Alias in your Account Management Panel and enter the email you want to use and where you want it forwarded too.
What is an Alias Email Account?
An Alias Email Account appears as a normal email address (ie. sales@yourcompany.com.au) but it is setup to redirect emails to another email address. Instances where you might use an Alias Email Account are:
- Your name might have a few spelling variations, so alias accounts can be setup to ensure no emails slip through the system. For example, your name is Victoria Smith but most people call you Vicki so your email address is vicki@yourcompany.com.au. So likely Alias accounts would be victoria@, vicky@ vsmith@ etc.
- You may only want to have one business email account setup using your name (ie. vicki@yourcompany.com.au) in Outlook to keep things simple, but on your website you use a generic email such as sales@ or info@, so you setup the generic emails as Alias Accounts and redirect them to your vicki@yourcompany.com.au address.
What is a wildcard address?
The wildcard address is the "catch-all" address for your account. This means that any email that is sent to your domain, that is not already setup to be a POP mailbox or email alias, will be sent to the wildcard address for your account. This allows you to catch any mis-spelt emails for your domain.
You can disable this feature through the members section, under the configure mail option.
What are autoresponders?
You can set email autoresponders on existing POP accounts. Autoresponders can automatically reply to messages while you are absent or if you have a standard response for your clients (e.g. "Thankyou for your message and we will reply soon" etc). These can be configured through the members area under the Mail section.
Do you have email redirect facilities?
Yes, refer to the Alias Email section.
I get this error message in Outlook...
The message could not be sent because one of the recipients was rejected by the server. Server response: '550(email@address.com)... relaying denied'. (Account 'myAccount'. SMTP Server. 'mymailserver.com', Error Number: 0x800ccc79).
This error usually occurs when the email client has not been correctly configured for SMTP. You should contact your ISP to find out what their smtp server is and whether or not they require that you setup your mail client for smtp authentication. Also, ensure any secure, encryption or "SPA : Secure Password Authentication" options are disabled.
Why can't I send email?
There could be a few reasons. Firstly check that you have your account settings correct and you have followed the mail client specific setup instructions in our support section. You may also double check that your internet connection is still active.
If you are sure your details are correct then you should contact your ISP to check if their smtp server is operational.
Why can't I receive email?
There could be a few reasons. Firstly check that you have your account settings correct and you have followed the setup instructions in our support section.
- check that your internet connection is still active.
- ensure that you have created the email account on the server, through the members area. It needs to be a POP mailbox.
- check that you are using the correct account name. It should be of the form "aaaa0001" or similar. You can check what it should be by viewing your settings in the Toolbox. Simply log into the toolbox then click 'POP3 Mailbox Menu' then click 'View Details'.
- if it is a newly created address, the server needs up to an hour to create your new mailbox.
What are MX Records?
MX Records point to the mail server that is responsible for the receipt and delivery of your email. By default Bambrick Media handles your email. Though you can specify your own mail server in this facility if you have a server setup to send & receive email. Note: Do not change these settings if you do not know what you are doing. Doing so may cause email to be permanently unretrievable.
Can I use Bambrick Media's facilities to spam?
Definitely not! All SPAM reports are taking seriously and could result in your account being suspended and any appropriate legal action taken.
How can I reduce spam?
There a few tips for reducing your SPAM.
- Only give your email address to websites you trust.
- Replying to SPAM is not always a good idea, as the spammer will now know that they have an active email address.
- You may want to setup your spam filter rules. For information regarding filter rules visit our spam filtering guide in the support section.
You can also find some tips at: http://www.scambusters.org/stopspam/ and http://pobox.com/nospam.html
Most mail clients now have mail filtering options where you can reject mail based on certain conditions and also automatically delete email that is from a known spamming address. Check your mail client help section for further information.
Can I have email@domain1.com and email@domain2.com in the same hosting account?
Yes, if you have multiple domains mapped to your account, the email properties will be shared across all domains.
i.e. sales@domain1.com, sales@domain2.com, sales@domain3.com will all follow the mail setting you have created for "sales" - being either a POP or email alias.
Can I forward the same email to multiple mailboxes?
Currently, an email alias can forward to one mailbox. Sending to multiple addresses will be a new feature we hope to offer in the near future.
What is a Mailbox ID?
The Mailbox ID is a unique name for your mailbox on the server and is usually similar to aaaa0001. This is the account name you will use in your email client for you incoming mail details.
How do I change my mailbox 'aaaa0001' to a more meaningful name?
Each POP mailbox needs to be a unique value, that is why your POP mailbox ID takes this unusual form. As this needs to be unique, this cannot be changed.
What is my mailbox space allocation?
The current mailbox quota is 25MB. The usual method is that email messages are downloaded to your PC, so your mailbox should be a reasonable size.
Can I increase my mailbox quota or space?
Additional mailboxes and storage space is available as an add-on product. Mailboxes are offered in quantities of 5 while mailbox storage is available in units of 50mb. Refer to Hosting Add-ons in the Member Services section.
What is the maximum attachment size?
Our mail attachment limit is set to 12MB, which is generous considering most ISP's only allow 1 - 2MB attachments.
Which mailbox do I receive all my notices/renewals from Bambrick Media?
You will receive receipts, renewal notices etc to the contact email address you have set for your account. You can check this under the "Mail Management" area in the members section.
Can I change the email address that receives Bambrick Media correspondence?
Yes, you can change your contact email address through the members area, under Mail Management.